Financial Aid Counselor

Job ID#: 11-1115
Department: Financial Aid
Job Type: Staff
Job Status: Full-time
Date Posted: 11/15/2019
Desired fill date: Open until filled
Reports to: Director of Financial Aid
Supervision required: No

Job Summary

Primary Functions

  • Reviews and verifies student financial aid files for eligibility in accordance with federal regulations and guidelines
  • Processes parent and student petitions in accordance with ED professional judgment and institutional guidelines
  • Awards students for all academic programs in accordance with federal and institutional guidelines
  • Counsels students and parents on financial aid eligibility inquiries
  • Program Management including one or more of the following programs: Federal Pell Grant, Student Employment, State Grants, Direct Loans, Endowed/Restricted scholarship/grant


Essential Responsibilities

Verifies financial aid files and awards aid in accordance with federal regulations

  • Evaluates verification documents and resolves conflicts as appropriate
  • Evaluates student and parent petitions to adjust EFC and COA
  • Communicates with students/parents when conflicts exist
  • Evaluates subsequent ISIR's for potential changes to eligibility
  • Awards institutional scholarships
  • Packages students in all academic programs on a weekly basis
  • Conducts weekly file review and quality control checks 

Manages at least one major Federal Program (Pell Grant, FWS or Direct Loans)

  • Reports origination and disbursement records to ED
  • Problem solves errors and other delays with reporting & awarding
  • Verifies eligibility for recipients prior to releasing aid for disbursement
  • Monthly reconciliation of funds (PowerFAIDS to COD) 

Counsels students and parents

  • Responds to inquiries and advises students and parents relative to various financial aid programs (i.e., eligibility criteria, application procedures, verification standards, academic progress requirements).
  • Explains institutional policies and federal regulations as they relate to financial aid eligibility
  • Provides clarification on the completion of verification process
  • Advises students in conjunction with professional judgment procedures

Education and Experience

Associate or Bachelor's degree preferred

Preferred experience in financial aid, or in another highly regulated field such as loan or health care

Strong attention to detail

Strong customer service