Information Technology Technician

Job ID#: 21-0714
Department: Information Technology
Job Type: Staff
Job Status: Full-time
Date Posted: 07/14/2021
Desired fill date: Open until filled
Reports to: Director of Information Technology
Supervision required: No

Job Summary

Under general supervision the incumbents in the Information Technology Technician role requires the expertise, knowledge related to installing, maintaining, monitoring, troubleshooting and problem resolution of departmental endpoint hardware, software or related peripheral devices.

Essential Responsibilities

Duties may include, but are not limited to, the following:

  • Provide College-wide end user support for computing hardware and software in a heterogenous environment.
  • Install and maintain endpoint computing applications.
  • Troubleshoot and resolve endpoint computing issues.
  • Provide College-wide support for Microsoft Windows Operating Systems.
  • Provide College-wide support for all Microsoft Office 365 applications.
  • Provide College-wide support for all College provided applications.
  • Provide College-wide support for printing (local and networked), e-faxing, and scanning.
  • Create and maintain user accounts (Exchange, AD and GMail)
  • Create and maintain Information Technology and Learning Technology documentation per departmental standards.
  • Comply with all College and departmental policies and procedures.
  • Maintain expertise in current technologies.
  • Perform related duties as assigned.

Education and Experience

Associate’s Degree or any combination of education and experience that would provide the required knowledge, skills and abilities

Knowledge of:

  • Current computing technologies and related peripherals.
  • Basic networking and infrastructure technologies.
  • Basic knowledge of the business applications used by the College departments supported by Information Technology and Learning Technology.

Skill/Ability to:

  • Install and support computer hardware and software.
  • Troubleshoot and resolve systems problems.
  • Respond effectively to user problems and needs.
  • Ability to communicate effectively using remote support tools, telephonically, in writing and in person.
  • Provide superior customer service