Senior Registrar & Coordinator of Student Solutions Center

Job ID#: 21-0216
Department: Office of the Registrar
Job Type: Staff
Job Status: Full-time
Date Posted: 02/16/2021
Desired fill date: Open until filled
Reports to: VP of Enrollment Management
Supervision required: Yes

Job Summary

The Senior Registrar will oversee operations in the Registrars Office and coordinate Student Solutions Center (Registrar, Financial Aid & Bursar). This position will be responsible regarding technology, policies, training, personnel, budget, customer service, and general building and operational oversight.  The Senior Registrar is responsible for ensuring integrity and operations of all registrar functions. The Senior Registrar will engage in community engagement to inform decisions and enhance the overall student experience in the Student Solutions Center.

Essential Responsibilities

  • Ensure information governance and data cleaning in PowerCampus Student Information System
  • Ensure all course-building, registration, grading, satisfactory academic program and other registrar functions are fulfilled
  • Engage across departments to improve integrations and automation of systems and processes
  • Ensure the documentation of processes and implementation of training manuals and training processes
  • Lead development of expectations, policies, and procedures across Student Solutions Center and integrated systems/processes in other offices
  • Serve as project manager for Student Solutions Center to advocate for and implement new technologies advancing customer services.
  • Oversee the annual update process for the College’s academic catalog and policies
  • Serve as primary contact point for DegreeWorks and act as main Scriber when new catalogs are published
  • Facilitate outreach with constituents to make sure Student Solutions Center functions are meeting needs of students, faculty, and other internal customers
  • Ensure clarity, accuracy, and usability of Student Solutions Center website and content on Financial Aid, Registrar, and Student Accounts pages
  • Lead all aspects regarding MyAcademicServices and student experience in the Student Solutions Center
  • Coordinate with IT to evaluate existing and new software and implement better processes

Education and Experience

  • Master’s degree required
  • Minimum 5 years’ Registrar leadership experience and background providing customer service in higher education.
  • Project management experience
  • Experience using databases including student information systems
  • Proficient with Microsoft Office Products
  • Proven analytical and problem-solving abilities
  • Strong customer service orientation
  • Excellent written and oral communications skills
  • Strong interpersonal skills
  • Highly self-motivated and self-directed
  • Detail oriented
  • Ability to effectively prioritize and execute tasks in a deadline-driven environment
  • Experience working in a team-oriented, collaborative environment
  • Ability and experience working with ethnically diverse students and employees
  • Ability to speak Spanish a plus